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Recreation Program Coordinator

2 months ago

Lancaster, California, United States City of Lancaster Full time
Job Summary

We are seeking a highly motivated and detail-oriented Recreation Program Coordinator to join our team at the City of Lancaster. As a key member of our Parks and Recreation department, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our facilities.

Key Responsibilities
  • Circulate and Monitor Facilities: Be visible and available to patrons, and take prompt action to address any issues or concerns that may arise.
  • Process Payments and Rentals: Take and process payments through our online system, and work with patrons to rent our facilities.
  • Facility Maintenance: Assist with the opening and closing of facilities, and maintain a clean and safe environment for patrons.
  • Customer Service: Provide friendly, courteous, and helpful service to all patrons, and respond to their needs and concerns in a timely and professional manner.
Requirements
  • Education and Experience: Any equivalent combination of education and experience that provides the knowledge, skills, and abilities necessary for acceptable job performance.
  • Skills and Abilities: Ability to organize, plan, direct, and lead a group of children or adults, write reports and evaluations, understand and follow written and oral instructions, and deal tactfully and effectively with staff, participants, and the public.
Core Competencies
  • Problem Solving: Analytically and logically evaluate information to make informed decisions.
  • Learning Agility: Seek learning opportunities and apply the lessons to work.
  • Handling Stress: Maintain emotional stability and self-control under pressure, challenge, or adversity.
  • Professional Integrity & Ethics: Display honesty, adherence to principles, and personal accountability.
  • Safety Focus: Show vigilance and care in identifying and addressing health risks and safety hazards.
  • Customer Focus: Attend to the needs and expectations of customers.
  • Informing: Proactively obtain and share information.
  • Teamwork: Collaborate with others to achieve shared goals.
  • Valuing Diversity: Appreciate the benefits of varied backgrounds and cultures in the workplace.
  • Allocating Resources: Prioritize the use of fiscal and material resources to maximize organizational effectiveness.
Guiding Principles
  1. Put People First: Prioritize the needs and well-being of our customers and staff.
  2. Be Visionary: Think creatively and strategically to drive innovation and improvement.
  3. Be an Ambassador for Lancaster: Represent the City of Lancaster with pride and professionalism.
  4. Be Fiscally Responsible: Manage resources effectively and efficiently to achieve our goals.
  5. Be Creative: Encourage innovation and experimentation to drive improvement.
  6. Always Improving: Strive for excellence and continuous improvement in all aspects of our work.
  7. Be Adaptable and Resilient: Respond to changing circumstances and challenges with flexibility and determination.
Essential Physical Requirements
  • Ascend/Descend Stairs/Ladders/Balance: Moderate.
  • Position Self to Bend or Twist: Frequent.
  • Move, Transport, Position Items up to 15 lbs.: Frequent.
  • Exposed to Outdoor Weather Conditions: Frequent.
  • Operate Equipment: Moderate.
  • Stationary or Squatting Position: Frequent.
Environmental Factors
  • Work under Time Pressure: Moderate to Frequent.
  • Interruptions: Frequent.
Essential Cognitive Functions
  • Analyze: Continuous.
  • Computations: Frequent.
  • Generate Written Work Product: Moderate.
  • Independent Problem Solving: Continuous.
  • Interruptions: Frequent.
  • Maintain Positive Public Relations: Continuous.
  • Organize: Frequent.