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Service Excellence Specialist

2 weeks ago

Sioux Falls, South Dakota, United States The First National Bank in Sioux Falls Full time
Accountabilities:

As a Customer Service Specialist, you will be accountable for the following:
  • Assisting customers with various account-related requests
  • Providing prompt and courteous responses to customer queries
  • Handling incoming customer inquiries through communication channels
  • Maintaining positive customer relationships
  • Ensuring accurate data entry and recordkeeping

Responsibilities:

Your responsibilities will include:
  • Providing technical support and guidance for online banking, mobile apps, and other digital services
  • Collaborating with other departments to refer customers for potential cross-selling opportunities
  • Identifying opportunities to enhance the customer experience and promote customer loyalty
  • Providing accurate and comprehensive information about the bank's products and services to customers over the phone