Implementation Manager

3 weeks ago


San Antonio, Texas, United States SWBC Full time
About the Role

SWBC is seeking a talented individual to join our Implementation team as an Implementation Manager. As a key member of our team, you will be responsible for implementing new clients and large program changes that require coordinated efforts with clients and multiple internal resources.

Key Responsibilities
  • Develops the project plan for the implementation.
  • Works closely with each new client and internal staff to review all processes and procedures for each system conversion.
  • Provides a framework for the proactive and successful management of the implementation including issues, risks and deliverables.
  • Works closely with new client and internal staff, including IT, for development of business and data mapping requirements for system conversion.
  • Establishes timelines and adherence to the timelines for each implementation.
  • Facilitates meetings with clients and internal stakeholders.
  • Engages the participation of all team members and manage the goals and objectives for each implementation.
  • Escalates issues to key stakeholders that impact implementation timelines.
  • Travels to clients if necessary during implementation.
Requirements
  • Bachelor's Degree in General Business or IT related field from an accredited four-year college or university required.
  • Minimum of three (3) years of experience in financial services, project management, or financial technology required.
  • Working knowledge of IT project management.
  • Proficient in Microsoft Project.
  • Proficient Adobe Acrobat skills.
  • Proficient Microsoft Office skills, including Outlook, Word, and Excel.
  • Strong troubleshooting skills.
  • Strong listening and interpersonal skills.
  • Excellent organizational skills.
  • Excellent multi-tasking skills.
  • Excellent client engagement skills.
  • Excellent problem resolution and problem analysis skills.
  • Excellent verbal and written communication skills.
What We Offer
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program


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