Customer Support Associate

2 weeks ago


Hyannis, Massachusetts, United States Della Infotech, Inc. Full time
Job Overview: As a Service Delivery Expert at Della Infotech, Inc., you will be responsible for providing exceptional customer service and support. Your primary goal will be to ensure that all customers' needs are met in a timely and efficient manner.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work well under pressure. You will be required to handle multiple tasks simultaneously, prioritize your workload, and meet deadlines while maintaining a high level of quality in your work.

Key Responsibilities:
• Provide top-notch customer service via phone, email, or other communication channels.
• Respond to customer inquiries and resolve issues promptly and efficiently.
• Schedule and communicate service orders to Field Service Representatives.
• Maintain accurate records of customer interactions and correspondence.
• Collaborate with other departments to ensure seamless service delivery.

Requirements:
• High School Diploma or equivalent required.
• 1-2 years' experience in office customer service is preferred.
• Excellent telephone and interpersonal skills.
• Good computer skills, including Microsoft Word and Excel.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Salary Range: $45,000 - $60,000 per annum, depending on experience.

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