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Patient Care Support Specialist
2 months ago
Location
Hospice & Palliative Care Charlotte
Position Type
Part Time
Education Requirement
High School Diploma or Equivalent
Travel Requirement
No Travel Required
Work Schedule
Day Shift
Job Category
Administrative Support
About Us
Hospice & Palliative Care Charlotte is a leading provider of compassionate end-of-life care, dedicated to serving the community with integrity and respect. Our mission is to ensure that every patient and family receives the highest quality of care, regardless of their circumstances. We are a not-for-profit organization committed to a people-centered approach, where our resources are directed towards fulfilling our mission.
As we expand our services, we are seeking dedicated individuals who align with our core values. Be a part of our impactful journey.
We offer a comprehensive benefits package, including:
- Medical, Vision, and Dental Insurance through BCBS
- 28 Days of Paid Time Off
- Competitive Mileage Reimbursement
- 403b Retirement Plan with Employer Matching
- Programs Supporting Veteran Patients
- Support for Certification as a Hospice & Palliative Nurse (CHPN)
- Exceptional Orientation and Onboarding Experience
- Guidance from Experienced Hospice Leaders for Career Advancement
The role involves supporting the operations of Hospice & Palliative Care Charlotte. You will be responsible for managing incoming calls and assisting visitors while providing essential administrative support to various departments.
Key Responsibilities
- Manage Incoming Communications
- Handle all incoming phone calls, directing them to the appropriate personnel and ensuring messages are accurately relayed.
- Welcome and assist all visitors to the facility.
- Provide Administrative Assistance
- Offer light administrative support to leadership and other departments as needed.
- Maintain Communication Systems
- Oversee the phone pool calendar and coordinate quarterly support meetings as necessary.
- Train new staff on phone support protocols.
- Perform Additional Duties
- Uphold the professional reputation of Hospice & Palliative Care Charlotte.
- Engage in ongoing professional development and integrate new practices into your work.
- Other Duties as Assigned
Essential Qualifications
- High School diploma or GED.
- A minimum of 2 years of relevant experience in an office setting, preferably within a healthcare environment. Familiarity with hospice care principles is essential.
- Proficient in Microsoft Office applications, with required typing skills.
- Availability on Monday, Thursday, and Friday.
