Quality Manager

1 week ago


Stoughton, Massachusetts, United States Molly Maid Full time
Job Summary

Molly Maid is seeking a highly motivated and customer-focused Field Manager / Quality Control / Trainer to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service, training and developing our cleaning teams, and ensuring the highest level of quality in our services.

Key Responsibilities:

  • Grow and retain customers and employees by following our proven processes and providing exceptional customer service.
  • Communicate with customers and employees in a friendly, positive, and professional manner, ensuring a positive experience for all.
  • Perform quality checks to ensure our services meet the highest standards, and provide feedback and coaching to our teams to improve and grow.
  • Build and maintain a positive and productive team culture, interviewing, hiring, and training new team members to ensure a cohesive and motivated team.
  • Kick off each day by connecting with our teams, setting them up for success, and monitoring their performance to ensure we meet our goals.

Requirements:

  • Legally authorized to work in the United States.
  • 18 years of age or older.
  • Prior cleaning and supervisory experience or equivalent experience.
  • Complete a background check.
  • Valid Driver's License.
  • Availability to work Monday through Friday, 8am to 2/3pm.

What We Offer:

  • A stable and consistent working schedule.
  • Paid training on our proven systems that deliver exceptional customer service.
  • A fun and supportive culture where success is celebrated as a team.
  • Access to ongoing training and development opportunities.
  • A COMPANY CAR during work hours, with gas and insurance included.
  • Branded and comfortable clothing.

Benefits and Pay:

The pay range for this position is from $18/hr, dependent on experience and ability to connect with customers and employees, mastery of our processes, and ability to retain and grow both customers and employees with your leadership.


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