Concierge Services Representative
3 weeks ago
**About the Role**
As a Concierge Services Representative, you will be the first point of contact for patients and their families, providing exceptional service and support to ensure a positive experience at Baylor St. Lukes Medical Center.
**Key Responsibilities**
1. Establish a rapport with patients and families to determine and coordinate nutrition needs and food preferences.
2. Respond to complaints and concerns, communicating issues to the assigned nurse or Charge Nurse.
3. Work with the Marriott Food Service to resolve delays in service, communicating with patients and families in a timely manner.
4. Act as an intermediary between patients and families and the Marriott Food Service.
5. Interact with patients, families, and customers to gather feedback and improve the patient experience.
6. Collaborate with colleagues, supervisors, and other healthcare providers to improve patient care.
7. Maintain regulatory agency standards and department/organization policies/procedures.
8. Order specialty supplies and ensure timely delivery of food and beverages.
9. Maintain a clean and organized kitchen and patient rooms.
10. Prepare and serve coffee and tea, and empty trash cans.
**Requirements**
High School Diploma/GED
Must have ServSafe Food Handlers certification
Customer-service oriented and proficient in the English language
Able to pay attention to detail and work effectively with others
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