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Showroom Operations Specialist

2 months ago

Novi, Michigan, United States Mitutoyo America Full time
Position Overview

In this role, you will be responsible for enhancing sales and the effective utilization of Mitutoyo America products. This includes conducting product demonstrations, providing training, addressing technical inquiries, managing product inventory, and ensuring the functionality of metrology center equipment.

Key Responsibilities:

  1. Support customers and Mitutoyo America staff with product applications, troubleshooting, and tailored product suggestions.
  2. Design and implement training sessions on both new and existing products for customers and internal personnel as directed by the regional manager.
  3. Facilitate product demonstrations and respond to technical questions from customers and Mitutoyo America staff.
  4. Offer telephone technical assistance to customers and Mitutoyo America personnel, documenting and reporting support activities as necessary.
  5. Maintain communication with various Mitutoyo America departments to stay updated on new products and advancements in existing offerings.
  6. Manage reference libraries of product operation manuals and assist customers and staff in obtaining necessary reference materials.
  7. Oversee and conduct product inventories.
  8. Ensure that metrology center products are operational and up-to-date.
  9. Coordinate the dating and rotation of products annually, collaborating with sales personnel to sell outdated items.
  10. Uphold the appearance and cleanliness of the facility.
  11. Prepare and submit required reports promptly.
  12. Participate in Mitutoyo America and distributor trade shows.
  13. Attend regional meetings and engage in sales training and product knowledge sessions as required.
  14. Organize and conduct showroom open houses, seminars, and workshops.
  15. Assist with sales calls as necessary.
Why Choose Mitutoyo America?
Mitutoyo America Corporation stands as a leader in precision measuring tools and instruments. We play a crucial role in delivering state-of-the-art measurement solutions to manufacturing companies across North America. Our offerings include a comprehensive range of Metrology solutions capable of addressing every measurement challenge faced by our clients. Our benefits package includes:
  • Competitive salary - $59K
  • A minimum of 17 days PTO plus at least 10 paid holidays annually
  • End-of-year shutdown period
  • Medical, Dental, Vision & Life Insurance
  • Short-term and Long-term Disability, Employee Assistance Program
  • 401(k) Plan with company match
  • Tuition Reimbursement
  • Service Recognition
  • Company Vacation House in Florida
Essential Skills:
  1. Problem Solving
  2. Customer Focus and Interpersonal Skills
  3. Job Knowledge
  4. Self-motivated
Work Environment: Office setting and showroom floor.

Physical Requirements: The individual in this role may need to move around the office to access file cabinets and office equipment. Ability to lift, carry, and move items up to 50 lbs is required, along with the use of a hand truck and reach lift.

Additional Qualifications: Forklift certification is required.

Position Type and Expected Hours: This is a full-time position with a standard schedule of Monday to Friday, 8:30 AM to 5:00 PM.

Travel Requirements: Up to 25% travel may be necessary, with an average of up to 5 hours of driving at one time.

Education and Experience: A two-year degree or equivalent education, along with three years of relevant experience, is required.

Reports To: Regional Sales Manager

Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Mitutoyo America Corporation EEO Statement:
Mitutoyo America Corporation is an Equal Opportunity Employer. We evaluate employees based on their individual merits, skills, abilities, and performance. The company provides equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation, or disability, in accordance with applicable federal and state laws. This policy applies to all aspects of our employment relationship.