Area Manager, Berkshires

4 weeks ago


Great Barrington, Massachusetts, United States AvantStay Full time
Job Title: Area Manager, Berkshires

AvantStay is seeking an experienced Area Manager to oversee the day-to-day operations of our properties in the Berkshires region. As a key member of our team, you will be responsible for ensuring the highest level of service and satisfaction for our guests and property owners.

Key Responsibilities:
  • Establish and maintain relationships with property owners, providing exceptional communication and support.
  • Supervise the resolution of guest and homeowner issues, ensuring timely and satisfactory resolutions.
  • Meet and maintain AvantStay standards and metrics related to owner satisfaction.
  • Coordinate housekeeping and maintenance tasks, ensuring properties are well-maintained and guest-ready.
  • Collaborate with other teams to evaluate and improve maintenance, groundskeeping, and housekeeping operations.
  • Conduct regular property inspections to ensure compliance with AvantStay standards and regulations.
  • Respond to guest and homeowner concerns in a timely and professional manner.
Requirements:
  • 2+ years of property management experience, preferably with multi-site locations and decentralized teams.
  • 1+ years of experience in people management.
  • Experience in Hospitality and/or Real Estate, with an Accredited Residential Manager (ARM) designation a plus.
  • Reliable snow-ready vehicle and a valid driver's license.
  • Ability to work weekends, holidays, and flexible schedules as needed.
  • Ability to spend a majority of working time standing, walking, and driving to properties.
  • Excellent self-management skills and ability to prioritize and deliver work to meet tight deadlines.
  • Basic skills in Microsoft Office (Excel, Word & PowerPoint); knowledge of Salesforce a plus.
Benefits:
  • Competitive salary range of $70,000 - $75,000 + Performance Bonus + Equity.
  • Unlimited Paid Time Off.
  • Employer-contributed insurance (medical, dental, vision, life, etc.).
  • Complimentary and discount stays at AvantStay properties.
  • Parental leave.
  • Fitness Reimbursement.
  • Mileage Reimbursement.


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