Quality Assurance Supervisor

2 weeks ago


New York, New York, United States City of New York Full time
Job Title: Quality Assurance Supervisor

Join the City of New York as a Quality Assurance Supervisor and play a critical role in ensuring the highest standards of quality in our social service programs. As a member of the Division of Policy, Planning and Measurement, you will be responsible for evaluating provider and case management practice, as well as maintaining PAMS QA and reporting tracking systems.

Key Responsibilities:
  • Evaluate provider and case management practice using standardized PAMS instruments and processes.
  • Support inter-rater reliability within the PAMS Team by providing guidance and assistance as needed.
  • Maintain PAMS QA and reporting tracking systems, and update tools and guidance documents.
  • Partner with the PAMS Manager to develop best practice and technical guidance, provide staff training and development, and participate in inter-divisional and provider meetings.
Requirements:
  • A master's degree from an accredited college or university in a relevant field, such as social work, economics, finance, or public administration.
  • Two years of satisfactory full-time professional experience performing quantitative/qualitative statistical analysis in the evaluation of social service programs and/or operations.
  • At least one year of experience in a supervisory, administrative, managerial or consultative capacity or related area.
About the City of New York:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.



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