Service Delivery Expert
23 hours ago
We're looking for a seasoned Customer Support Representative to deliver exceptional service to our clients. This role offers a unique chance to grow your career and make a meaningful impact.
ResponsibilitiesAs a Customer Support Representative, you'll:
- Analyze and resolve customer inquiries, providing accurate and timely responses.
- Process claims, adhering to established quality and production standards.
- Develop and maintain positive relationships with customers, responding to their needs and concerns.
- Identify potential fraud and abuse situations, escalating them to supervisors when necessary.
You'll work collaboratively with our team to achieve exceptional customer satisfaction and drive business growth.
RequirementsTo excel in this role, you'll need:
- 2+ years of call center experience, with a focus on claims or appeals processing.
- Outstanding communication and problem-solving skills.
- Able to work in a dynamic, fast-paced environment.
- Familiarity with basic business software and tools.
We value candidates who are proactive, flexible, and committed to delivering exceptional results.
Compensation & BenefitsThis role offers a competitive $13-$16 per hour salary, along with opportunities for advancement and professional growth.
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