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Client Engagement Director

2 months ago

Bellingham, Washington, United States Anytime Fitness Full time
Member Experience Manager

The Member Experience Manager (MXM) plays a crucial role in cultivating a welcoming environment within the club. This position is tasked with delivering outstanding service to members, overseeing account management, enhancing club culture, and driving membership growth. The MXM works closely with senior management to ensure the ongoing success and development of the gym.

Key Responsibilities:
  • Welcoming and assisting members and visitors
  • Responding to inquiries and resolving issues
  • Performing facility inspections and ensuring cleanliness
  • Promoting memberships and handling transactions
  • Coordinating appointments and tours
  • Planning club events and fostering inclusivity
  • Guiding and inspiring members
  • Managing the club's online presence
Requirements:
  • Exceptional communication abilities
  • Strong numerical skills
  • Capability to work autonomously and collaboratively
  • Positive and team-oriented mindset
  • Outgoing and friendly demeanor