Pet Care Coordinator

4 weeks ago

Cincinnati, Ohio, United States PetSuites Full time
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Pet Resort Receptionist at PetSuites. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our pet parents and their furry friends.

Key Responsibilities
  • Customer Service: Provide impeccable customer service by following our Service Foundation principles, ensuring that each customer is treated with respect and dignity.
  • Reservation Management: Make boarding reservations, book grooming, training, and temperament test appointments, and schedule daycare reservations.
  • Financial Transactions: Manage cash, check, and credit card transactions, and reconcile reports.
  • Pet Care: Obtain all information related to a pet's visit, ensure accuracy of all information, and input data into our computer systems.
  • Team Collaboration: Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
  • Facility Maintenance: Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
  • Inventory Management: Notify the manager on duty or ordering when levels of inventory are low in retail, cleaning products, and office supplies.
Requirements
  • Customer Service Skills: Ability to provide exceptional customer service, handle conflict with tact and diplomacy, and build trust with customers.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate directly with clients, both written and orally, about their dog.
  • Attention to Detail: Strong attention to detail, especially where documentation is concerned, and ability to work in computer systems such as Microsoft Office.
  • Teamwork: Good team work and willingness to assist other departments as necessary.
  • Physical Demands: Ability to work in temperature extremes, work outside, or in distracting work environments, and physically able to handle dogs of all sizes and to lift up to 60 lbs.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including paid time off, health insurance, dental insurance, vision insurance, and 401k match.
  • Opportunities for Growth: Opportunities for growth and development within the company, with a focus on providing exceptional customer service and delivering memorable experiences for our pet parents and their furry friends.

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