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Restaurant Operations Manager

2 months ago

Des Moines, Iowa, United States Rogersvillechamber Full time
Overview:
This position is crucial for the smooth functioning of the restaurant as you will:

  • Enhance Customer Experience: Manage and coordinate crew schedules effectively.
  • Motivate and Lead: Provide inspiring leadership to crew members and managers to ensure an exceptional guest experience.
  • Teamwork Focus: Oversee and enforce food safety and cleanliness standards in line with McDonald's protocols.
  • Proactive Approach: Implement measures related to safety, security, inventory, and profitability.
  • Commit to Continuous Learning: Foster an environment of training, education, and ongoing development within the restaurant.
  • Performance Driven: Set high expectations and drive a strong performance culture within the team.

Qualifications:
As a successful Department Manager, you will need:

  • A genuine passion for serving others, both customers and team members.
  • Strong focus on customer service and support.
  • Effective communication skills and the ability to anticipate customer needs.
  • Capability to provide solutions and make decisions in a dynamic environment.

Responsibilities:
Department Managers play a vital role in ensuring that customers receive a fast, accurate, and friendly experience during every visit. They may also oversee specific departments, including:

  • Guest Service Department: Ensure that crew and managers deliver an outstanding customer experience, manage sales promotions effectively, and train service staff in proper procedures.
  • Kitchen Department: Guarantee that the restaurant serves high-quality food quickly, maintains food safety, controls food costs, and trains kitchen staff in production processes.
  • People Department: Ensure the restaurant hires qualified crew members, provides thorough training, and schedules staff to meet sales and profit objectives.

This role also involves ensuring that crew members are set up for success and recognized for their contributions throughout their employment.

Additional Information:
Along with competitive compensation, a Department Manager at a McDonald's Corporate-owned location is eligible for a range of benefits, including:

  • Educational opportunities through Archways to Opportunity, including options for earning a High School diploma, college tuition assistance, and ESL classes.
  • Medical, dental, and vision insurance.
  • Complimentary uniforms.
  • Short- and long-term disability, life, and accident insurance.
  • Free meals during shifts.
  • Access to local area attractions.

This job posting provides an overview of the responsibilities associated with working in a McDonald's restaurant, but it is not an exhaustive job description. Employees in a McDonald's restaurant engage in various tasks daily, and this posting does not cover all essential functions of the role.