Shift Leader

3 weeks ago


Trout Run PA, United States Clarion Travel Plaza Full time

Job Summary:

The Shift Leader position at Clarion Travel Plaza is responsible for maintaining exceptional customer service standards, ensuring efficient transaction processing, and promoting customer satisfaction in the food service and drive-thru areas.

Key Responsibilities:

  • Provide outstanding customer service by greeting and acknowledging every customer, maintaining high standards, and ensuring solid product knowledge.
  • Assist in training new sales associates and cross-train other sales associates to enhance team performance.
  • Ensure compliance with company policies, procedures, and practices, and support loss prevention efforts.
  • Oversee the productivity, breaks, and shift duties of all sales associates and communicate performance issues to management.
  • Assist in providing customer service, food service preparation, merchandise stocking, housekeeping, display maintenance, and replenishing merchandise as needed.

Requirements:

  • Ability to work in a fast-paced environment and maintain a high level of energy and enthusiasm.
  • Excellent communication and interpersonal skills to effectively interact with customers and team members.
  • Ability to multitask and prioritize tasks to meet deadlines and achieve goals.
  • Strong problem-solving and analytical skills to resolve customer and sales associate issues.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive hourly rate and opportunities for advancement.
  • A dynamic and supportive work environment with a team-oriented culture.
  • Training and development opportunities to enhance your skills and knowledge.
  • A fun and fast-paced work environment with a focus on customer satisfaction.

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