Shift Leader
3 weeks ago
Job Summary:
The Shift Leader position at Clarion Travel Plaza is responsible for maintaining exceptional customer service standards, ensuring efficient transaction processing, and promoting customer satisfaction in the food service and drive-thru areas.
Key Responsibilities:
- Provide outstanding customer service by greeting and acknowledging every customer, maintaining high standards, and ensuring solid product knowledge.
- Assist in training new sales associates and cross-train other sales associates to enhance team performance.
- Ensure compliance with company policies, procedures, and practices, and support loss prevention efforts.
- Oversee the productivity, breaks, and shift duties of all sales associates and communicate performance issues to management.
- Assist in providing customer service, food service preparation, merchandise stocking, housekeeping, display maintenance, and replenishing merchandise as needed.
Requirements:
- Ability to work in a fast-paced environment and maintain a high level of energy and enthusiasm.
- Excellent communication and interpersonal skills to effectively interact with customers and team members.
- Ability to multitask and prioritize tasks to meet deadlines and achieve goals.
- Strong problem-solving and analytical skills to resolve customer and sales associate issues.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
- A competitive hourly rate and opportunities for advancement.
- A dynamic and supportive work environment with a team-oriented culture.
- Training and development opportunities to enhance your skills and knowledge.
- A fun and fast-paced work environment with a focus on customer satisfaction.
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