Pharmacy Department Assistant

4 weeks ago

Phoenix, Arizona, United States Walgreens Full time
Job Description:

In accordance with state and federal regulations, this role assists the pharmacist in the practice of pharmacy, under direct supervision. The Senior Pharmacy Technician is responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions.

Key Responsibilities:
  • Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
  • Operates pharmacy systems to obtain patient and drug information and process prescriptions.
  • Assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
  • Models and delivers a distinctive and delightful customer experience.
  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Develops strong relationships with most valuable customers.
  • Under the supervision of the pharmacist, assists in the practice of pharmacy, in accordance with state, federal, and company policy.
  • Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Registers all related sales on assigned cash register, collects and handles cash as required.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes manual claims for third party program prescription services in a timely and efficient manner.
  • Leads Pharmacy Department inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
  • Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
  • Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data.
  • May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.
  • Assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.
  • Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers.
  • Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
  • Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy.
  • Complies with all company policies and procedures and maintains respectful relationships with coworkers.
Requirements:
  • PTCB certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
  • Prefer to have prior work experience with Walgreens.
  • Prefer basic math skills (counting, measuring, and weighing medications).
  • Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and/or access information on-line).
  • Prefer the knowledge of store inventory control.

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