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Assistant Manager, Luxury Retail

2 months ago

Naples, Florida, United States Hermès Full time
About the Role

The Assistant Manager is a key member of the Herms team, responsible for supporting the Managing Director in the successful operation of the boutique. This includes building sales, identifying opportunities, and developing client relationships through CRM and service initiatives, coaching and counseling of staff, and ensuring all aspects of the business are running smoothly.

Key Responsibilities
  • Daily Supervision of Staff: Coach, train, and assist staff in achieving sales objectives, demonstrating and modeling exceptional service, and ensuring all team members embody the Herms spirit.
  • Sales Opportunities: Identify sales opportunities through weekly review of business by tier, tracking delivery and special orders, and apply these opportunities in tandem with each sales specialist's personal goals to evaluate contribution to total boutique.
  • Client Development: Develop and maintain strong relationships with clients, ensuring a high level of customer satisfaction and loyalty.
  • Staff Management: Conduct monthly touch-base meetings and annual performance evaluations, communicate CRM standards, and ensure all staff are compliant with company policies and procedures.
  • Operational Management: Monitor E-time and scheduling needs for the staff, maintain accurate records of vacation, time, and attendance, and organize seasonal trainings.
  • Recruitment and Hiring: Assist in maintaining a database of candidates for store positions and participate in recruiting and interviewing to fill open positions.
Requirements
  • 4+ years of retail management experience, preferably in a luxury environment.
  • Basic office skills, including proficiency in Excel, Word, Cegid, and E-time.
  • Ability to learn merchandise, POS, and payroll systems, effectively troubleshoot, and interpret sales data to make effective business recommendations.
  • Clear written and verbal communication skills.
  • Ability to lift between 0-25 lbs. without assistance.
  • Flexible work availability as business needs dictate.