Sales Associate

1 month ago

Nashville, Tennessee, United States Express Full time
About PHOENIX Retail, LLC

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to provide a unique shopping experience for our customers, offering style, quality, and value in one place.

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Express Green Hills. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks to ensure a seamless shopping experience.

Key Responsibilities
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience by delivering on all aspects of the customer experience model.
  • Process transactions quickly and accurately, reducing customer wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Equal Opportunity Employer

PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

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