Senior IT Support Specialist

2 days ago


Bristol, Pennsylvania, United States Shock I.T. Support Full time
Job Title: Senior IT Support Technician

Shock I.T. Support is seeking a highly skilled and motivated IT Support Technician to join our dynamic team. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, troubleshooting complex technical issues, and collaborating with our team to deliver top-notch service.

Key Responsibilities:
  • Provide prompt and professional technical support to customers via phone, email, and remote desktop sessions.
  • Diagnose and resolve complex technical issues, including hardware and software problems, network connectivity issues, and virus removal.
  • Collaborate with our team to develop and implement effective solutions to technical issues.
  • Document all technical issues and resolutions in our ticketing system.
  • Stay up-to-date with the latest technology trends and advancements in the IT industry.
Requirements:
  • 3-5 years of experience in IT support, with a strong background in desktop operating systems, network administration, and technical troubleshooting.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Strong knowledge of Microsoft Windows operating systems, Cisco switches and firewalls, and mobile platforms.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including funded healthcare benefits and a 401(k) matching program.
  • A flexible work schedule, with opportunities for remote work and flexible hours.


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