Retail Store Customer Service Representative

1 week ago


Champaign, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our retail store team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build strong relationships with customers, understanding their needs and preferences to provide personalized recommendations and solutions.
  • Drive sales growth by promoting products, services, and promotions to customers.
  • Process sales transactions accurately and efficiently, maintaining a high level of customer satisfaction.
  • Maintain a clean and organized store environment, adhering to company standards and policies.
  • Participate in visual merchandising and inventory management to ensure a visually appealing store display and optimal inventory levels.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and accuracy in handling cash and operating a point-of-sale system.
  • Ability to lift up to 50 pounds and stand for long periods, with regular breaks.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.



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