To-Go Associate
2 weeks ago
We are seeking a highly motivated and customer-focused To-Go Associate to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, ensuring accurate and efficient order fulfillment, and maintaining a clean and organized store environment.
Key Responsibilities- Provide fast, easy, and friendly service to customers through the achievement of Food Lion customer service standards.
- Assist the To-Go Lead in maintaining standards according to Food Lion's standard practice manual.
- Maximize sales through excellent customer service and effective communication.
- Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy.
- Ability to shop multiple customer orders using designated tools and equipment.
- Recognize and differentiate between various types of produce carried in the store.
- Substitute items when requested and scan, bag, and label purchases efficiently and accurately.
- Verify customer IDs and observe store policies pertaining to the sale of alcoholic beverages.
- Assist customers picking up orders and complete Accountability Forms.
- Is courteous and helpful to other associates and adheres to the Food Lion dress code.
- Controls store expenses through proper use of store supplies.
- Adheres to all company guidelines, policies, and standard practices.
- Observes and corrects all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required for the To-Go area and equipment.
- Successfully complete Computer-Based Training (CBT) and Training Aid courses.
- Performs all other duties as assigned.
- High school graduate or equivalent preferred.
- Good interpersonal, communication, and customer service skills.
- Desire to work in a team environment.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Must meet minimum age requirements, when applicable, to perform specific job functions.
- Ability to use computers, smart devices, and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
- Stand 100% of the time with frequently walking short distances.
- Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather.
- Have sufficient visual ability to check ID cards.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.
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