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Universal Banking Professional

2 months ago

Reston, Virginia, United States Wisconsin Bank & Trust, a division of HTLF Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused Universal Banker to join our team at Wisconsin Bank & Trust, a division of HTLF Bank. As a Universal Banker, you will play a critical role in providing exceptional customer service and sales support to our customers.

Key Responsibilities
  • Provide personalized banking services to customers, including transaction processing, sales, and service.
  • Utilize a needs-based selling approach to identify and meet customer needs, promoting bank products and services that align with their financial goals.
  • Work collaboratively with the banking team to achieve customer service and sales objectives, actively participating in banking center sales activities.
  • Operate a teller window, handling customer transactions and maintaining accurate cash handling and balancing procedures.
  • Maintain confidentiality and adhere to bank security policies and procedures to prevent customer and bank losses.
  • Resolve customer complaints and concerns in a professional and timely manner.
Requirements
  • High School Diploma or equivalent required; Bachelor's Degree preferred.
  • 1-3 years of experience in sales and customer service, with previous teller or cash handling experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong attention to detail and ability to multitask, with a focus on providing exceptional customer service.
  • Knowledge of MS Office, Windows, and ten-key calculator required.
What We Offer

As a Universal Banker at Wisconsin Bank & Trust, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on providing exceptional customer service and sales support. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.