Endpoint DevOps Engineer

Cornell University is seeking a highly skilled Endpoint DevOps Engineer to join our Information Technologies team. As a key member of our Endpoint Infrastructure and Engineering team, you will play a critical role in shaping the future of endpoint management at Cornell.

• Design, develop, and implement endpoint management processes and automation to improve efficiency and service quality.
• Collaborate with the EIE team to plan, build, test, implement, standardize, and enhance campus-wide endpoint management code, processes, automation, and practices.
• Identify and address technical gaps in endpoint management and endpoint-related IT security tools, and their reporting features.
• Develop and maintain endpoint infrastructure integrations with external platforms, contributing to designing new procedures and integrating modern technology to improve efficiency and service quality.
• Participate in quality assurance reviews and evaluate new and existing software products.
• Assist with Apple and Microsoft endpoint management infrastructure tasks, develop processes and automation, reports, and optimizations to enhance the high-quality service provided by the EIE Team to Cornell University IT Staff.
• Collaborate with EIE team members in troubleshooting, problem-solving, service management, service delivery, and new projects.
• Provide technical responses and guidance on data integration involving endpoint management systems.
• Build and maintain relationships with campus partners, engage stakeholders, and teams, gather and understand requirements, training, and advising, and provide 3rd-level technical support.

• A bachelor's degree and 3 to 5 years of relevant experience or an equivalent combination of education and experience.
• Understanding of the fundamentals of Enterprise Desktop Support, including Windows, MacOS, iOS, in the modern workplace which utilizes both on-premises and cloud-based infrastructure, and services.
• Code repository experience, such as git/github, and the ability to migrate untracked code to repositories.
• Intermediate to Advanced competency using Powershell, Python, SQL, and PowerAutomate.
• Intermediate to Advanced competency with windows management tools like Configuration Manager and Intune, Mac management tools like Jamf.
• Experience with AWS Lambda, Azure Automation, and Azure Functions.
• Experience with XML, JSON, MS Graph, and working with APIs.
• Firsthand experience and knowledge of best practices with public cloud IaaS (AWS, Azure, GCP) including infrastructure, security, networking, database, code pipeline, and cost optimization.
• Ability to define, design, and/or implement medium-complexity cloud-based systems/services.
• Ability to learn new technical skills/services quickly and the ability to produce clear and concise guidance.
• Experience and ability working independently, as part of a team, or collaboratively with team members and maintains a cooperative environment.
• Excellent written, oral communication, and organizational skills.
• Skilled in troubleshooting, problem-solving, and strategic thinking.
• Enthusiasm around technical projects and working with project teams (peers and partners) toward successful on-schedule completion.
• Able to prioritize and manage multiple complex projects simultaneously without sacrificing the quality of the end product, involving working groups made up of CIT and external team members.
• Proven success in providing customer service and end-user support to highly technical users.
• Fostering a mindset of continuous teaching and learning.

• Demonstrated ability to function in a similar capacity to a DevOps role in a Microsoft Windows and MacOS environment at a large organization.
• Certifications related to the following: DevOps Engineering, Azure, AWS, Microsoft, JAMF.
• Experience developing and building automation related to endpoint management and endpoint infrastructure in Microsoft Azure and/or Amazon Web Services.
• Hands-on experience working with SQL Queries, SQL Queries in code, and SQL databases.
• Experience with integrating OAuth, Shibboleth, or Azure SSO into code and IAM concepts.
• Experience with TeamDynamix and ITIL/ITSM concepts.
• Experience working with large, enterprise vendors and technical teams as support request fulfillment.
• Experience as a systems administrator managing Windows servers on prem or in AWS or Azure.
• Knowledge of cloud-based virtualization technologies.
• Basic to Intermediate understanding of IAAS and PAAS like AWS or Azure.
• Basic to Intermediate understanding of release automation, system administration, system configuration, automated build/deploy, and system debugging experience.
• Previous experience in a role managing or supporting centralized technology services, preferably in a higher education environment.

Cornell University is a federal land-grant institution, a private endowed university, and a member of the Ivy League. We are a strategic enabler for many functions at Cornell, and our Information Technologies team is a key part of our success.

Cornell University offers a comprehensive benefits package, including an active and diverse community to work and thrive in, educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, and generous paid leave provisions.

Please familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.