Customer Success Manager
1 week ago
We are seeking a highly skilled Customer Success Manager to serve as the primary liaison between our company and its customers. This role is responsible for assessing customer needs, developing relationship strategies, and implementing programs that produce business value and favorable customer experiences.
Main Responsibilities:
- Monitor customer satisfaction and recommend approaches to improve service delivery.
- Manage day-to-day sales and service functions of assigned customer base to generate targeted gross revenue.
- Participate in process improvement activities and lead initiatives to enhance customer satisfaction.
Requirements:
- High School diploma or equivalent required; Bachelor's degree preferred.
- 1-3 years customer service experience preferably in manufacturing environments.
- Extensive experience in reporting and excellent customer service skillset.
About Cypress Technologies
Cypress Technologies is an established contract manufacturer with over 35 years of experience across multiple industries. We offer turn-key, high quality, high mix products to our customers and take pride in our talented staff.
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