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Front Desk Representative

2 months ago

Hayden, Idaho, United States Schweitzer Mountain Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Schweitzer Mountain. As a key member of our front office team, you will be responsible for providing exceptional guest service, processing reservations, and managing room inventory.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process reservations and room assignments, ensuring accuracy and efficiency.
  • Manage room inventory, including checking in and checking out guests, and handling any room-related issues.
  • Operate the front desk office equipment, including the switchboard, computer, and calculator.
  • Collect revenues from room rentals and other purchases, and maintain accurate records.
  • Provide security for guests by controlling room keys, verifying cash banks, and making safe cash drops.
Requirements
  • High school diploma or equivalent required; previous hotel experience a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Basic computer and math skills, with the ability to learn and adapt to new systems and technologies.
  • Ability to work a variety of shifts, including weekends and holidays.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A generous 401(k) plan with employer match.
  • Opportunities for professional growth and development, including training and education programs.
  • A fun and dynamic work environment, with a team of passionate and dedicated professionals.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.