Senior Patient Satisfaction Specialist

2 days ago


Saginaw, Michigan, United States TouchPoint Full time

Job Description

As a Patient Experience Director, you will be responsible for coordinating and directing all patient experience activities within your assigned system. You will monitor ongoing matters relating to patient satisfaction initiatives, ensuring the highest client and customer satisfaction levels and account retention.

Your key responsibilities will include:

  • Tracking financial incentives, penalties, and reporting as tied to patient satisfaction performance
  • Maintaining and supporting client satisfaction at a level that ensures account retention
  • Administering required client/customer surveys and responding in a timely and effective manner
  • Monitoring and ensuring compliance, progression, and follow-up of any patient satisfaction initiatives


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