Customer Service Representative
3 days ago
We are seeking a highly motivated Customer Service Representative to join our team at DCC Propane, LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met in a timely and efficient manner.
As a Customer Service Representative, you will be the primary liaison between our customers and our service team. Your primary responsibilities will include resolving customer inquiries and complaints, processing counter transactions, documenting customer records, and maintaining customer accounts. You will also be responsible for providing product and service information to customers, as well as upselling and promoting our services where applicable.
To succeed in this role, you must have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should also be able to provide exceptional customer service through phone and personal contact, resolve or escalate customer inquiries and/or complaints as needed, and maintain professionalism, integrity, security, image, and confidentiality of information and records as required by the position.
The ideal candidate will have a high school diploma/GED and a minimum of 3 years of experience in an office environment, preferably in customer service or inside sales. Additionally, you should be dependable with a stable work history and have the ability to follow verbal and written directions, work independently and effectively manage time, and maintain stability under pressure.
We offer a competitive salary range of $40,000-$60,000 per year, depending on experience, as well as a comprehensive benefits package that includes medical, vision, and dental plans, supplemental insurance programs, a 401(k) retirement plan with company match, and paid time off plus holidays.
DCC Propane, LLC is an equal opportunity employer and welcomes applications from qualified candidates who share our commitment to customer service and safety. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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