Assistant General Manager

4 weeks ago


Naples, Florida, United States Planet Fitness Full time
Job Summary

The Assistant General Manager is responsible for overseeing the day-to-day operations of a Planet Fitness club, ensuring an exceptional member experience and a financially successful club. This role requires a results-oriented leader who can motivate and develop a team of employees to provide quality service.

Key Responsibilities

Front Desk Operations
• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.

Employee Management
• Interview, train, and develop a high-performing staff of Front Desk Associates and Fitness Trainers.
• Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.

Cleanliness and Maintenance
• Oversee the cleanliness and maintenance of the facility, including daily cleaning and maintenance tasks.
• Ensure the safety of employees, members, and club property.

Requirements

• 1 year of supervisor or manager experience in a high-volume environment or 2 years of Planet Fitness experience.
• Comfortable working a flexible rotating schedule.
• Familiarity with Microsoft Office applications.
• A High School Diploma or Equivalent required.
• Ability to travel to other clubs as needed.
• Current CPR Certification required or willingness to get certified upon hire.

Physical Requirements

The employee must be able to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

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