Customer Success Representative
1 month ago
The Suter Company is a leading organization in the industry, dedicated to delivering exceptional customer experiences. We are seeking a highly skilled and motivated Customer Success Specialist to join our team.
Job SummaryThe Customer Success Specialist will play a critical role in supporting the Supply Chain Team and developing and maintaining positive, productive, and proactive relationships with our customers. This position requires a strong ability to communicate effectively, both verbally and in writing, and to provide creative solutions to customer needs.
Key Responsibilities- Customer Support: Provide timely and effective support to customers, responding to their needs and concerns in a professional and courteous manner.
- Relationship Building: Develop and maintain strong relationships with customers, understanding their needs and preferences, and providing tailored solutions to meet their requirements.
- Process Improvement: Collaborate with the Supply Chain Team to identify areas for process improvement and implement changes to increase efficiency and reduce waste.
- Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and that they are satisfied with the level of service provided.
- Problem Solving: Utilize problem-solving skills to assist the organization and contribute to customer success.
- Team Collaboration: Work collaboratively with the Supply Chain Team to achieve common goals and objectives.
- Education: Bachelor's degree in any field of study.
- Experience: Five (5) years of customer success/customer service experience, or any equivalent combination of education and experience.
- Skills: PC proficient, experience with Microsoft Office suite (Excel, Word, Outlook), ability to create and navigate complex spreadsheets, demonstrated background in problem solving in a customer service role.
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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