Aviation Operations Coordinator
4 days ago
Modern Aviation is a dynamic and innovative company that operates in the fixed-based operator sector. Our goal is to provide exceptional customer service and maintain the highest standards of quality and professionalism in everything we do.
Role SummaryThe Customer Service Representative plays a critical role in delivering exceptional customer service and ensuring that all services are provided with the highest standards of quality and professionalism. The successful candidate will be responsible for managing all customer requests, arranging services, coordinating aircraft services, and effectively communicating with customers.
Main Responsibilities- Deliver proactive, personalized service to Private and Corporate Aviation clientele.
- Arrange services including hotel, catering, and ground transportation.
- Coordinate aircraft services, such as fuel and hangar storage.
- Input trip data into scheduling software as well as updating customer information in database, as necessary.
- Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
- Educate customers on available services, promotions, and programs.
- Process customer invoices.
- Answer customer questions and resolve issues, as necessary.
To succeed in this role, you will need:
- Minimum Qualifications:
- Must be 18 years of age.
- Strong verbal and written communication skills.
- Intermediate knowledge of all Microsoft Office products.
- Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
- Negotiation and sales skills.
- Reliable multitasking skills.
- Valid driver's license.
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