Automotive Service Director
3 weeks ago
We are seeking a highly motivated and experienced Service Manager to join our team at Hertrichs, a family-owned and operated organization with a strong financial foundation and over 50 years in the automotive industry.
Key Responsibilities:
- Provide exceptional customer service and satisfaction
- Maintain good working relations with factories
- Motivate, coach, and lead a dynamic and high-performing service selling and technical team
- Effectively supervise and manage the workload and schedules of all service department associates
- Operate the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
- Assist in diagnosing vehicle problems, warranties, services, and repairs
- Ensure the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
Requirements:
- Results-driven, highly energized, customer service-oriented leader
- Passion for taking care of customers
- Excellent organization skills and effective verbal and written communication skills
- Dealertrack experience a plus
- Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
- Ability to lead a Service team to top-level performance and create a 5-star customer experience
- Computer experience
- HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
- Current, valid driver's license
What We Offer:
- Extremely competitive salaries and BIG REWARDS
- Positive management support
- Medical, dental, vision plans, disability, cancer, accident, and life insurance plans
- Paid vacation
- Paid holidays
- Paid time off
- 401K plan with employer match
- Employee purchase discounts
Hertrichs is an EEO/AA employer and a drug-free workplace. Offers of employment are conditional and subject to a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check.
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