Tire Service Operations Manager

2 weeks ago

Rochester, New York, United States BJ's Wholesale Club Full time

Become a vital part of our dynamic team at BJ's Wholesale Club, where we are dedicated to supporting our members and communities. Our collaborative environment fosters growth and authenticity among our over 34,000 team members across various locations.

Why Choose BJ's?

We offer competitive weekly pay and a range of benefits, including:

  • Complimentary BJ's Inner Circle and Supplemental memberships*
  • Generous time-off policies, including vacation, personal, holiday, and sick leave
  • Comprehensive benefit plans tailored to your needs*

*Eligibility varies by position.

Position Overview

As the Tire Service Operations Manager, you will oversee the tire service area, ensuring efficient tire sales, installations, and repairs. You will lead a team, uphold operational standards, and maintain compliance with company policies.

Leadership Responsibilities:

  • Demonstrate strong business acumen and strategic thinking.
  • Guide teams through transitions, building credibility and fostering growth.
  • Communicate effectively to ensure team success.
  • Develop high-performing teams through collaboration and constructive feedback.
  • Achieve business objectives by setting clear expectations and accountability.

Team Development:

  • Train and mentor team members through the club's training processes.
  • Promote a culture of ethical decision-making and engagement.
  • Ensure a safe and supportive work environment.
  • Encourage diversity and recognize team achievements.

Member Experience:

  • Deliver exceptional service at every interaction.
  • Set service standards and empower team members to resolve member inquiries.
  • Maintain a safe and welcoming atmosphere for all members.
  • Commit to the GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).

Operational Excellence:

  • Lead teams to consistently meet GOLD club standards.
  • Ensure all displays are stocked and promotional plans are executed.
  • Maintain cleanliness and organization throughout the tire service area.

Business Insight:

  • Understand key performance metrics and drive profitability.
  • Identify trends and opportunities for improvement.
  • Communicate the importance of operational performance in achieving financial goals.

Key Responsibilities:

  • Supervise tire service team members, ensuring adherence to safety protocols.
  • Manage scheduling and staffing for optimal operations.
  • Oversee tire installations, sales, and repairs, ensuring compliance with standards.
  • Maintain equipment and inventory for tire services.
  • Provide knowledgeable assistance to members regarding tire needs.
  • Ensure compliance with safety and cleanliness standards.
  • Conduct performance evaluations and provide constructive feedback.

Qualifications:

  • Minimum age of 18 years.
  • High school diploma or equivalent preferred.
  • Valid driver's license required.
  • Strong organizational and interpersonal skills.
  • Basic computer proficiency.
  • Knowledge of tire products and equipment is essential.
  • Prior experience in tire installation and sales is advantageous.
  • Ability to lift and move heavy objects with assistance.

Work Environment:

  • Exposure to varying indoor and outdoor conditions.
  • Physical demands include standing, bending, and lifting.
  • Work may involve interaction with machinery and loud equipment.

At BJ's Wholesale Club, we value our team members and strive to create a supportive and inclusive workplace.

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