Hospitality Team Member

4 weeks ago


Battle Creek, Michigan, United States DoubleTree by Hilton Battle Creek Full time
Job Description

At DoubleTree by Hilton Battle Creek, we are seeking a skilled and friendly Guest Experience Specialist to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.

Key Responsibilities:

  • Guest Greeting and Seating: Politely and promptly greet all guests, seating them according to server sections.
  • Table Management: Assist in bussing tables, maintaining a clean and organized dining area.
  • Phone and Reservation Management: Answer phones, schedule reservations, and provide guests with menus and answer initial questions.
  • General Cleaning: Perform general cleaning to maintain the cleanliness of the work area.

Benefits:

  • Paid time off for all full-time and part-time team members.
  • 8 hours of paid volunteer time for all team members.
  • Holiday pay.
  • Travel discounts for employees, friends, and family.
  • Restaurant discounts.
  • Referral Program.
  • Health, vision, and dental insurance available for all full-time team members.
  • Employee recognition perks and benefits.
  • Advancement opportunities.
  • Paid maternity/paternity leave or adoption leave for qualifying FMLA.

We are committed to providing our guests with an exceptional experience, and we are looking for a skilled and friendly Guest Experience Specialist to join our team.


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