Service Excellence Specialist

3 weeks ago


Chandler, Arizona, United States Accurate Placement Full time

About the Job:

We are looking for a skilled and customer-focused individual to join our team as a Road Test Coordinator. As a Road Test Coordinator, you will be responsible for providing exceptional service to customers, explaining the testing process and requirements, and overseeing road tests for earning a driver's license.

Responsibilities:

  1. Provide excellent customer service
  2. Explain the testing process and requirements
  3. Oversee road test for earning a driver's license
  4. Oversee parking test for earning a driver's license
  5. Complete pre-trip vehicle inspection
  6. Observe driving/road test while riding in vehicle along with the driver
  7. Document and score the test - issue pass/fail based on qualifications observed
  8. Inform applicant/driver of test results
  9. Handle, file, and record documentation
  10. Other duties may include handling the greeter station, taking photos, administering written tests, entering exam results, etc.

Requirements:

  • Fingerprint check required
  • Background check required
  • Must be at least 21 years old
  • Proven customer service skills (1-2 years minimum)
  • Must have a valid Arizona driver's license
  • Must enjoy working with people in person
  • Ability to explain testing process and requirements
  • Ability to oversee road and parking tests
  • Ability to use a computer to record documentation

Working Conditions:

This position requires working outdoors and may involve exposure to varying weather conditions.



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