Service Excellence Specialist
3 weeks ago
About the Job:
We are looking for a skilled and customer-focused individual to join our team as a Road Test Coordinator. As a Road Test Coordinator, you will be responsible for providing exceptional service to customers, explaining the testing process and requirements, and overseeing road tests for earning a driver's license.
Responsibilities:
- Provide excellent customer service
- Explain the testing process and requirements
- Oversee road test for earning a driver's license
- Oversee parking test for earning a driver's license
- Complete pre-trip vehicle inspection
- Observe driving/road test while riding in vehicle along with the driver
- Document and score the test - issue pass/fail based on qualifications observed
- Inform applicant/driver of test results
- Handle, file, and record documentation
- Other duties may include handling the greeter station, taking photos, administering written tests, entering exam results, etc.
Requirements:
- Fingerprint check required
- Background check required
- Must be at least 21 years old
- Proven customer service skills (1-2 years minimum)
- Must have a valid Arizona driver's license
- Must enjoy working with people in person
- Ability to explain testing process and requirements
- Ability to oversee road and parking tests
- Ability to use a computer to record documentation
Working Conditions:
This position requires working outdoors and may involve exposure to varying weather conditions.
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