Confirmation Manager

1 month ago

Denver, Colorado, United States Lifetime Windows and Siding Full time

{"Responsibilities": "
\t\u2022 Confirm and qualify all appointments, ensuring accurate and timely communication with customers.
\t\u2022 Follow up on marketing campaigns and events by making outbound calls to generate new prospect leads, identifying and qualifying opportunities.
\t\u2022 Build effective relationships with potential clients and existing customers through consultative qualification and personalized communication.
\t\u2022 Identify and qualify opportunities for cross-selling our home improvement services to current and future customers.
\t\u2022 Speak positively and enthusiastically about the company, products, and services to maintain a professional and consistent brand image.
\t\u2022 Enter data accurately into our Customer Management System to ensure a smooth hand-off to the in-home sales team.
\t\u2022 Call all next day appointments unless they were booked the day before.
\t\u2022 Review mountain slots to check the number of mountain appointments set for the next day.
\t\u2022 Ensure all appointments have the correct date and time requested by the customer and that all data entry is accurate.
\t\u2022 Inform sales reps of any day-of cancellations to avoid unnecessary travel.
\t\u2022 Monitor the schedule to ensure all appointments can be covered and be on time.
\t\u2022 Handle all cancelations, reschedules, and confirmation call backs/calls.
\t\u2022 Confirm and reschedule appointments as needed.
\t\u2022 Check if the houses have HOA's.
\t\u2022 Ensure the schedule is built out and includes sales meeting block-off times to avoid scheduling conflicts.
\t\u2022 Route and assign leads throughout the day to prevent issues.
\t\u2022 Cancel out-of-territory/out-of-scope appointments.
\t\u2022 Take calls from sales reps to put return business and follow-ups back on their calendar.
\t\u2022 Apply time off for sales reps on their calendar.
\t\u2022 Notify customers if reps will be late for their appointments.
\t\u2022 Obtain email addresses for all customers confirming their appointments.
\t\u2022 Remember the time difference with Arizona, as it is an hour behind for half the year.
\t\u2022 Issue same-day appointments if confirmed the next morning.
\t\u2022 Work to \"reset\" old cancellations and get them back on the schedule.
", "Qualifications": "
\t\u2022 Experience: Previous experience in a similar role, preferably in a call center environment.
\t\u2022 Availability: Must have availability to conduct confirmations on Saturday and Sunday.
\t\u2022 Communication Skills: Excellent written and verbal communication skills.
\t\u2022 Customer Service Skills: Must have excellent customer interaction skills and the ability to engage positively with clients.
\t\u2022 Organizational Skills: Strong organizational capabilities to manage multiple tasks and appointments simultaneously.
\t\u2022 Technical Proficiency: Familiarity with Customer Management Systems and basic computer skills.
\t\u2022 Professionalism: Must be punctual, professional, and able to meet strict deadlines and prioritize tasks effectively.
", "Daily Responsibilities": "
\t\u2022 Call all next day appointments unless they were booked the day before.
\t\u2022 Review mountain slots to check the number of mountain appointments set for the next day.
\t\u2022 Ensure all appointments have the correct date and time requested by the customer and that all data entry is accurate.
\t\u2022 Inform sales reps of any day-of cancellations to avoid unnecessary travel.
\t\u2022 Monitor the schedule to ensure all appointments can be covered and be on time.
\t\u2022 Handle all cancelations, reschedules, and confirmation call backs/calls.
\t\u2022 Confirm and reschedule appointments as needed.
\t\u2022 Check if the houses have HOA's.
\t\u2022 Ensure the schedule is built out and includes sales meeting block-off times to avoid scheduling conflicts.
\t\u2022 Route and assign leads throughout the day to prevent issues.
\t\u2022 Cancel out-of-territory/out-of-scope appointments.
\t\u2022 Take calls from sales reps to put return business and follow-ups back on their calendar.
\t\u2022 Apply time off for sales reps on their calendar.
\t\u2022 Notify customers if reps will be late for their appointments.
\t\u2022 Obtain email addresses for all customers confirming their appointments.
\t\u2022 Remember the time difference with Arizona, as it is an hour behind for half the year.
\t\u2022 Issue same-day appointments if confirmed the next morning.
\t\u2022 Work to \"reset\" old cancellations and get them back on the schedule.
", "Salary Description": "
\t\u2022 $75,000
", "Company Overview": "
\t\u2022 At Lifetime Home Remodeling, you're more than just an employee; you're a vital part of a team that values excellence, integrity, and professional growth.
\t\u2022 If you are ready to contribute to a company that makes a tangible difference in the home improvement industry, we encourage you to apply.
", "What's in it for You": "
\t\u2022 Competitive Compensation: $75,000 per year including base salary plus commission.
\t\u2022 Comprehensive Benefits Package: Including health, dental, vision insurance, 401(k) plan, flexible schedule, and paid time off.
\t\u2022 Dynamic Work Environment: Engage with a team committed to excellence in the home improvement industry, working on meaningful projects that make a difference in our community.
\t\u2022 Team Building: Participate in activities like team outings, including suites at Rockies games, fostering a strong team spirit.
\t\u2022 New Headquarters: Enjoy our NEW HQ in Denver complete with new offices, conference rooms, and golf simulator tournaments.
"}

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