Customer Experience Representative

5 days ago


Somerville, Massachusetts, United States Bob's Discount Furniture Full time

About the Role

As a Customer Experience Representative at Bob's Discount Furniture, you will play a critical role in delivering exceptional customer service and exceeding our customers' expectations. You will be responsible for greeting and engaging customers, understanding their needs, and providing personalized recommendations to help them achieve their design vision.

Key Responsibilities:

  • Engage with customers in a friendly and approachable manner, building rapport and trust.
  • Analyze customer needs and preferences to provide tailored solutions and product recommendations.
  • Work collaboratively with other departments to ensure seamless customer experiences.

Requirements:

  • A bachelor's degree in Marketing, Business Administration, or a related field.
  • At least 2 years of sales or customer service experience in a retail environment.
  • Strong communication and interpersonal skills.

What We Offer:

  • A competitive salary ranging from $55,000 to $70,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Ongoing training and development opportunities to enhance your skills and career growth.


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