Customer Service Representative

3 weeks ago


Brooklyn, New York, United States Continuum Global Solutions Full time
Customer Service Representative - Spanish Bilingual

At Continuum Global Solutions, we are seeking a highly skilled and motivated Customer Service Representative to join our team in Brooklyn, New York. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Responsibilities:
  • Respond to incoming customer inquiries via phone, email, or chat
  • Provide accurate and timely information to customers
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • Bachelor's degree or equivalent experience
  • 2+ years of customer service experience
  • Fluency in Spanish and English
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
Benefits:
  • $16 per hour in training
  • Post-training pay rate of $17-$18 per hour
  • Full health and wellness benefits
  • Paid time off and vacation days
  • 401(k) retirement plan and company-paid life insurance

King Teleservices, LLC, a Continuum Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.



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