Patient Scheduling Representative

3 weeks ago


Chicago, Illinois, United States Dental Dreams Full time

About Us:

Dental Dreams LLC is a leading provider of dental services in the United States. With multiple locations across the country, we offer a dynamic and challenging work environment for our employees.

The Job:

We are seeking a skilled Front Desk Representative to join our team in North Avenue, Chicago, IL. As a key member of the front office staff, you will be responsible for scheduling appointments, assisting with operational goals, and providing exceptional patient service.

Responsibilities:

  • Maintain a high level of customer satisfaction at all times.
  • Work collaboratively with the team to achieve daily and monthly patient scheduling goals.
  • Schedule patient appointments and manage patient flow effectively.
  • Answer phones, confirm appointments, and greet patients professionally.
  • Accurately verify dental benefits and maintain detailed patient records.
  • Collect payments, co-payments, and deductibles from patients.
  • Create insurance claims and submit pre-authorizations to insurance companies in a timely manner.
  • Pull patient charts for future appointments when necessary.
  • Maintain a clean and professional office environment.
  • Assist with presenting and explaining treatment plans to patients.

Requirements:

  • Bilingual (Spanish) preferred.
  • Customer service experience.
  • Familiarity with Dentrix or Eaglesoft software an asset.

What We Offer:

  • A competitive salary range of $45,000 - $60,000 per year.
  • A comprehensive benefits package including medical, vision, and dental insurance.
  • A generous PTO policy and 401(k) plan.


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