Patient Scheduling Representative
3 weeks ago
About Us:
Dental Dreams LLC is a leading provider of dental services in the United States. With multiple locations across the country, we offer a dynamic and challenging work environment for our employees.
The Job:
We are seeking a skilled Front Desk Representative to join our team in North Avenue, Chicago, IL. As a key member of the front office staff, you will be responsible for scheduling appointments, assisting with operational goals, and providing exceptional patient service.
Responsibilities:
- Maintain a high level of customer satisfaction at all times.
- Work collaboratively with the team to achieve daily and monthly patient scheduling goals.
- Schedule patient appointments and manage patient flow effectively.
- Answer phones, confirm appointments, and greet patients professionally.
- Accurately verify dental benefits and maintain detailed patient records.
- Collect payments, co-payments, and deductibles from patients.
- Create insurance claims and submit pre-authorizations to insurance companies in a timely manner.
- Pull patient charts for future appointments when necessary.
- Maintain a clean and professional office environment.
- Assist with presenting and explaining treatment plans to patients.
Requirements:
- Bilingual (Spanish) preferred.
- Customer service experience.
- Familiarity with Dentrix or Eaglesoft software an asset.
What We Offer:
- A competitive salary range of $45,000 - $60,000 per year.
- A comprehensive benefits package including medical, vision, and dental insurance.
- A generous PTO policy and 401(k) plan.
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