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Receptionist for Hospitality
2 months ago
About Us:
At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive workplace that champions diversity, personal growth, and overall wellbeing. Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships. We offer a comprehensive range of employment benefits, including extensive health insurance, retirement plans, and paid time off, along with unique perks such as on-site wellness programs and discounts. Additionally, we are devoted to providing continuous training and development opportunities to empower our team members to enhance their skills and knowledge for career advancement. Whether you are new to the hospitality sector or a seasoned expert, Pyramid Global Hospitality provides a collaborative environment that nurtures growth and success across more than 230 properties worldwide.
Location Overview:
Join the Hilton University of Florida Conference Center, a unique establishment managed by Pyramid Global, where hospitality intersects with academic excellence. Our hotel features 248 well-appointed guest rooms and versatile meeting spaces, creating a vibrant workplace within the dynamic atmosphere of the university community.
Position Summary:
As a Front Desk Agent, you will deliver outstanding service by welcoming, registering, and checking out guests while addressing any issues and promoting hotel services and amenities.
Key Responsibilities:
- Warmly greet guests with a sincere welcome, utilizing a positive and clear speaking voice, while actively listening to their requests and concerns.
- Complete the registration process by accurately inputting and retrieving information from our computer system, confirming essential details such as guest count and room rates, and ensuring a smooth check-in experience.
- Manage guest accounts effectively, ensuring all services are accurately reflected in their statements and assisting with check-out payments.
- Provide guests with accurate information regarding hotel services, outlet hours, and special programs.
- Handle special requests from guests, forwarding them to the appropriate team members when necessary.
- Promptly respond to phone and email inquiries, documenting messages and communicating special guest needs to the team.
- Address guest complaints with thorough research to develop effective solutions and negotiate satisfactory outcomes.
- Safely operate vehicles to transport guests to and from various destinations.
- Adapt to the cyclical nature of the hospitality industry by working varying schedules as needed.
- Perform additional duties as assigned.
Qualifications:
The ideal candidate will possess the following skills and abilities:
- Exceptional interpersonal skills to effectively engage with both internal and external customers, demonstrating patience and diplomacy.
- Strong communication skills in English, both verbal and written.
- Knowledge of emergency procedures within a hotel setting.
- Proficiency in using a moderately complex computer system for information input and retrieval.
- Ability to stand for extended periods.
- Commitment to meeting performance recognition standards.
- Engagement with company culture and values.
Education:
A high school diploma is preferred.
Experience:
Prior experience in hospitality is preferred.
Grooming:
All employees are expected to maintain a neat and professional appearance.
