Quality Assurance Manager

4 weeks ago

Portland, Oregon, United States Danone North America Full time
Job Title: Quality Assurance Manager

About the Job:

At Danone North America, we are seeking a Quality Assurance Manager to support our manufacturing operations by leading the Quality Lab Technicians and ensuring conformity with all Food Safety & Quality standards. The successful candidate will be responsible for product release and management of non-conformities, managing document controls, and supporting Food Safety and Analytical Performance Audit readiness.

Key Responsibilities:

  • Ensures Food Safety & Quality conformity of all products delivered to market, consistently with the overall Plant performance (Safety, Quality, Cost, Delivery, Environmental, and Mobilization) and the product specifications
  • Ensures that the product sent to the market is in compliance with local, state, and federal regulations as well as Danone procedures, product, and process specifications
  • Supports compliance with Quality & Food Safety sampling, control plans, and monitoring plans
  • Supports and implements action plans to improve Quality metrics (KPI's) including but not limited to Consumer Complaints, Spec Compliance, and Finished Goods Loss
  • Accountable for laboratory metrology program (calibrations), Preventative Maintenance (PMs), and coordinating quality lab services
  • Ensures full compliance with the Danone Food Safety Policy and Danone standards execution
  • Leads the Food Safety and Analytical Performance Audit and ensures the plant is complaint to these standards
  • Manages the document control process, ensuring proper ownership of SOPs, Work Instructions, and Policies ensuring all are accurate and current with evolving food safety requirements
  • Supports product release and rules for non-conforming product management in collaboration with the Quality Manager
  • Prepares and delivers training, leads plant Quality certifications, and audits internal and external for technician compliance
  • Acts as the primary contact for Quality in the laboratory and plant
  • Coaches and develops the Quality Team to meet Food Safety requirements, Danone Standards, and completion of Analytical Performance requirements
  • Assists with lab responsibilities as needed or requested
  • Supports the manufacturing facilities with routine, investigatory, and developmental testing
  • Participates in the interviewing, hiring, and training of employees; planning, assigning, and directing work; appraising performance; rewarding and correcting employees; addressing complaints and resolving barriers to success
  • Communicate and assure the Quality & Food Safety policy execution, including the Escalation and communication rules (timelines, results, monthly reporting, etc.)
  • Communicates to suppliers for raw material non-conformity issues
  • Manages lab inventory and order supplies when needed
  • Any other duties or tasks assigned or requested


About You:

Education and Experience:

Required:
Bachelor's degree in microbiology, chemistry, food science, related field or 5+ more years of experience in food/beverage manufacturing quality assurance

Preferred:
Minimum of three (3) years previous Quality Assurance experience in a food/beverage manufacturing environment with emphasis on dairy fermentation and laboratory management, preferred
Minimum of three (3) years of supervisory experience
Minimum of three (3) years of continuous improvement experience
Professional licenses/certificates o FSSC 22000 food safety certification o HACCP Knowledge,

About Us:
At Danone North America, you'll work with some of the best-known food and beverage brands in the world like Activia, Silk, Two Good, Oikos, evian, and Happy Family. You'll be part of the largest Certified B Corp in the world, working together to make sure our brands create real benefits for people, communities, and the planet. We have 6,000+ employees across the U.S. and Canada. Come join our movement for a healthier world: One Planet. One Health BY YOU. Danone North America doesn't just welcome what makes you unique, we value it. We're proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit and business needs. We recruit, employ, train and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other protected status. Faithful to our values of openness and humanism, all our employees share in the commitment to engage one another with dignity and respect.

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