Healthcare Advocate Manager

1 week ago


Riverview, Michigan, United States Senior Helpers - Hillsborough Full time
Job Description
Senior Helpers - Hillsborough is seeking a skilled Healthcare Advocate Manager to join our team. As a key member of our staff, you will be responsible for advocating for the senior population and providing them with the highest level of care and support.

About the Role
The estimated salary for this position is $60,000 - $70,000 per year, depending on experience. You will work in various settings, including clients' homes, community facilities, and the office. This role requires flexibility in working hours to accommodate client needs, including evenings or weekends.

Key Responsibilities
• Advocate for the senior population and provide them with the highest level of care and support
• Develop and implement strategies to effectively manage relationships with clients and medical professionals/facilities on a daily, weekly, and monthly basis
• Conduct supervisory visits for clients, medical professionals, and facilities utilized throughout the care journey
• Coordinate orientations between caregivers and clients or clients' families
• Identify, address, and resolve any issues related to clients or medical professionals/facilities to ensure satisfaction
• Document all activities with detailed notes, strategies, and plans in the database of record
• Monitor the client hours spreadsheet after each billing cycle and develop strategies to replace lost hours

Requirements
• Bachelor's degree in social work, healthcare, or a related field preferred
• Previous experience in client advocacy, social work, or healthcare support roles
• Strong interpersonal and communication skills, with the ability to build rapport with clients and families
• Empathy and compassion for clients, particularly those in vulnerable situations
• Knowledge of healthcare systems and resources available to clients
• Proficient in using technology for documentation and communication
• Strong organizational skills and the ability to manage multiple clients and priorities effectively

What We Offer
A dynamic team environment, opportunities for professional growth, and a competitive salary package.

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