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Quality Assurance Manager

1 month ago

Plano, Texas, United States Tyler Technologies Full time

Job Summary:

The Quality Assurance Manager is responsible for leading a team of QA Test Analysts and Automation Engineers in support of the software development lifecycle process, change management, testing/quality assurance environments, and production releases.

Key Responsibilities:

  • Manage employees on the assigned testing team(s) by addressing performance issues, conducting regular reviews, and participating in the hiring of staff.
  • Establish and implement quality metrics, practices, and reporting standards to continually improve the QA process in use by the department.
  • Manage quality assurance timelines and testing efforts to meet committed delivery dates.
  • Advise QA staff on appropriate test scope, test case preparation, and considerations to meet expectations and commitments.
  • Work with Development and Product Managers to understand requirements and plan the execution strategy of features in an Agile development environment.
  • Manage and respond to software quality assurance issues with related groups such as Development, Release Management, CS, Professions Services, Maintenance QA, and Support.
  • Anticipate quality issues and take corrective action to resolve issues, escalating as needed.
  • Actively manage code updates to the QA test environments throughout the release testing cycle.
  • Establish and implement quality metrics, practices, and standards to continually improve the QA process in use by the department.
  • Hire and retain strong talent; interview and hire QA team members.
  • Develop and deliver QA Workshops to promote team environment, consistent QA practices, and continuing education.

Requirements:

  • Bachelor's degree in Information Technology, computer science, or similar, or comparable work experience.
  • Seven or more years of experience in quality assurance.
  • Five or more years of experience in a lead role or management position.
  • Three or more years of Tyler software experience a plus.
  • Excellent problem-solving, interpersonal communication, and project management skills.
  • Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.
  • Desire for achieving excellence in customer satisfaction, process, and product quality and reliability.
  • Strong understanding of software development life cycles, software quality assurance processes, and automated tools.

What We Offer:

  • Competitive benefits to support health and financial wellness.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.

Why Join Us:

Tyler Technologies is a leading provider of software solutions for the public sector. We are committed to delivering high-quality products and services that meet the needs of our customers. As a Quality Assurance Manager, you will play a critical role in ensuring the quality of our software products and services.