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Baggage Service Office Supervisor

2 months ago

Charlotte, North Carolina, United States Bags Full time
Job Overview

Position Summary

Bags, a SP+ Company, is dedicated to Our Promise, "Making Every Moment Matter for a World on the Go." Our team is committed to understanding the needs of those we serve, ensuring that every moment is valued. We combine skilled personnel with cutting-edge technology to enhance the experiences of our colleagues, clients, and customers.

Compensation: $18.00 per hour plus tips

The Baggage Service Office (BSO) Supervisor will oversee the BSO office operations at the airport, managing a team of Baggage Service Representatives. This role is crucial in assisting customers with issues related to delayed, damaged, or lost baggage.

The BSO Supervisor must demonstrate empathy and provide support to customers who are experiencing distress over their belongings. Additionally, resourcefulness is essential in locating valuable items or aiding customers in replacing damaged goods.

Bags serves as the Baggage Service Office provider for a leading airline at a major international airport, facilitating passenger and cargo transport across various global destinations.

Position Details:

  • Full-Time Opportunity
  • Preferred: 2 years of supervisory and customer service experience
  • Paid Training Provided
  • Availability to work weekends is required

Benefits Include:

  • 401k
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

Key Responsibilities:

  • Supervise the Baggage Service Representatives
  • Deliver exceptional service to guests, clients, and team members
  • Oversee policies and procedures for Priority Parcel Service packages
  • Manage the Lost & Found/Left on Board items process
  • Maintain comprehensive knowledge of operational aspects and ensure goals are met
  • Provide constructive feedback to employees and foster a collaborative work environment

Required Qualifications:

  • Experience in the airline industry is preferred
  • Previous BSO experience is advantageous
  • 2 to 3 years of customer service experience
  • A minimum of 2 years in a management role
  • Strong verbal and written communication skills
  • Proficient in computer usage with a keen attention to detail
  • Ability to work flexible hours, including afternoons, evenings, weekends, and holidays

Professional Appearance Standards:

Employees are expected to maintain a professional appearance at all times, even in behind-the-scenes roles. Adherence to the Company's grooming and dress standards is essential.

  • Male employees may maintain a well-groomed mustache, beard, or goatee
  • No visible tattoos or body piercings are permitted; tattoos must be covered by the uniform
  • Uniforms must be clean and well-maintained during shifts
  • Additional requirements may be specified by management

While performing job duties, employees will frequently use their hands and communicate with customers and colleagues. The role requires sitting, standing, walking, climbing, balancing, stooping, kneeling, and crouching. Employees must be able to lift and move up to 75 pounds regularly and must be capable of moving quickly. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.

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SP+ is an equal opportunity employer committed to a policy of recruiting, hiring, training, and promoting without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or for exercising EEO rights.