Part-Time Keyholder Position

4 weeks ago


San Francisco, California, United States Rothy's Full time
About the Role

We're seeking a highly skilled and customer-focused Part-Time Keyholder to join our Retail team at Rothy's in San Francisco, CA - Fillmore. As a Keyholder, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of store visual merchandising.

Key Responsibilities
  • Act as Manager on Duty when ASM and SM are not present, ensuring seamless store operations and customer satisfaction.
  • Learn all operational procedures and assist with customer-related inquiries on the floor, providing expert brand and product knowledge.
  • Oversee opening and closing procedures, ensuring the store is prepared for customers and staff.
  • Effectively communicate Rothy's brand story, values, and mission to customers, fostering a positive and inclusive environment.
  • Support store leadership in communicating important updates to retail associates, ensuring a cohesive team effort.
  • Assist in maintaining a clean and tidy store environment, including the entry area, display area, and floor.
  • Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store, ensuring a seamless experience for customers.
  • Share expert brand and product knowledge with customers, enabling them to personally experience Rothy's style, look, and quality of our shoes.
  • Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership (Store Manager and Assistant Store Manager).
Requirements
  • 2+ years of Retail, Hospitality, or customer-oriented experience, with a proven track record of delivering exceptional customer experiences.
  • A positive attitude and relentless focus on making sure our customers are happy, with a strong ability to work in a fast-paced environment.
  • Excellent communication and listening skills, with the ability to think on your feet and provide solutions in a timely manner.
  • Availability to work weekends, evenings, and holidays, with a minimum of 16 hours per week, to ensure the store maintains established Hours of Operation and meets customer expectations.
  • Ability to work on your feet up to 8 hours a day in a busy store environment, with the ability to lift up to 25 pounds.
What We Offer
  • Competitive hourly rate of $21.00-$23.00, with opportunities for additional discretionary bonuses and incentives.
  • A comprehensive benefits package, including Wellness and Commuter Programs, PTO and Wellbeing Time, and an Employee Discount Program.

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