Logistics Operations Specialist
4 days ago
We are seeking a highly skilled Logistics Specialist to join our team at Paychex. In this role, you will be responsible for providing processing and delivery support to clients and service providers, ensuring the successful delivery of packages to our clients. You will utilize various vendor and internal tools to improve the efficiency and accuracy of our fulfillment centers.
Key Responsibilities- Resolve processing and delivery concerns from clients and service providers via phone, chat, and email.
- Manage returned and undeliverable packages.
- Assist in the planning and execution of strategic logistics projects.
- Provide training and mentoring to Logistics Specialists.
- Resolve client escalations and provide follow-up for client concerns.
- Participate in cross-functional teams and process improvement initiatives.
- Act in a leadership role for the centralized logistics staff when called upon.
- Complete daily reprint audits and upload documentation to the internal audit dashboard.
- Process billing adjustments.
- Research missing proof of delivery daily and confirm accuracy of information with vendors.
- Communicate updates and guidance to service providers.
- Research and communicate information regarding fulfillment alerts submitted through the Logistics PowerApp.
- Coordinate e-checks processing with clients and service providers.
- H.S. Diploma - Required
- 2 years of experience in a related field
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $15.72-$24.70 an hour. Please note that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
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