Client Support Specialist
2 months ago
Job Overview
Position Level
Entry Level
Location
Headquarters
Remote Work
Not Applicable
Employment Type
Full-Time
Education Requirement
No specific degree required
Compensation
Not disclosed
Travel Requirements
Minimal
Work Schedule
Daytime
Job Sector
Customer Service
Position Summary
KEY RESPONSIBILITIES include the following:
Additional responsibilities may include:
:
Responding to inquiries regarding:
product pricing, availability, specifications, order inquiries, order processing, order confirmations, order follow-ups, and product performance concerns.
Provides assistance with technical inquiries from potential clients.
Acts as a liaison between designated regional warehouses concerning inventory data and planning (forecasting and stock inquiries) for supply chain and production scheduling objectives.
Through customer interactions related to order processing and product performance, aids in fostering and sustaining customer relationships via direct communication with the Sales & Marketing team, as well as documenting interactions in CRM software.
Inputs new customer information and other order transaction data for existing clients using the ERP system.
Collaborates with external sales representatives to ensure account activities and materials are current utilizing the CRM system.
Investigates and relays information to the appropriate departments to assist in identifying and resolving customer issues that arise during customer interactions.
SUPERVISORY DUTIES
This position does not have supervisory responsibilities.
PHYSICAL REQUIREMENTS
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While performing the duties of this position, the employee is regularly required to sit and communicate. The employee frequently must use hands to manipulate or feel. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this role include close vision for computer use.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role.
The noise level in the work environment is typically moderate due to the number of telephones and office traffic.
Qualifications
REQUIREMENTS
To perform this role successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent preferred.
LANGUAGE ABILITIES
Ability to read and understand simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group settings to customers, clients, and other employees of the organization.
COMPUTER PROFICIENCY
Must demonstrate a working knowledge of Microsoft Office Products (Word, Excel, Teams, PowerPoint) or show the ability to quickly become proficient in each.
MATH SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING SKILLS
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATIONS, LICENSES, REGISTRATIONS
No certifications, licenses, or registrations are required.
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