Customer Experience Representative

4 weeks ago


Latham, New York, United States Protective Industrial Products Full time
Job Title: Customer Experience Specialist

Job Summary:

The Customer Experience Specialist provides exceptional customer support and problem resolution utilizing telephone, email, and chat technologies. This role is responsible for managing general customer concerns, including mis-shipments, returns, and pricing discrepancies, and escalating issues as needed to ensure timely resolution.

Key Responsibilities:

  • Provide high-quality customer support and problem resolution
  • Manage general customer concerns, including mis-shipments, returns, and pricing discrepancies
  • Escalate issues as needed to ensure timely resolution
  • Utilize skills from training, education, or experience to fulfill daily responsibilities
  • Work in a team environment to maximize individual and overall team performance

Requirements:

  • High School Diploma: Associates preferred but not required
  • Previous experience in a telephonic or personal customer contact position is preferred
  • Commitment to developing strong customer relationships and providing resolution to customer issues on the first pass
  • Strong written and verbal proficiencies with attention to detail and accuracy
  • Flexibility to work in a fast-paced, multi-task team environment
  • Basic PC knowledge, working knowledge of Microsoft Outlook, Windows operating systems, Internet, and mainstream web browsers

Protective Industrial Products (PIP) is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

PIP makes hiring decisions based solely on qualifications, merit, and business needs at the time.



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