Front Desk Associate

3 weeks ago


Wilmington, Delaware, United States Sonesta International Hotels Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Delivering exceptional service to guests, adhering to the Sonesta G.U.E.S.T. standards;
  • Registering guests, issuing room keys, and providing information on hotel services and room location;
  • Accurately processing cash and credit card transactions, maintaining the security of cash, credit card transactions, and guest information;
  • Maintaining accurate records, including cashier reports, deposits, and bank reconciliations;
  • Providing excellent communication and customer service skills, responding promptly to guest inquiries and resolving issues efficiently;

The ideal candidate will possess excellent problem-solving skills, the ability to work effectively in a fast-paced environment, and a strong commitment to teamwork and quality service.



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