Fashion Consultant

About us

At Knitwell Group, we're committed to empowering women to feel inspired and motivated in their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere-from the office to special occasions (and everywhere in between).

We're a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities.

We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet).

POSITION OVERVIEW

In partnership with the Store Manager, our Fashion Consultants are responsible for creating an engaging and welcoming environment by providing exceptional Customer experiences.

The Fashion Consultant is a role model for creating exceptional Customer service and building personalized relationships with both new and existing Customers.

The Fashion Consultant is passionate about building and cultivating relationships, styling Customers, and building a strong clientele in their community.

RESPONSIBILITIES

• Ensures that the Customer remains the top priority and understands the importance exceptional service plays in growing store sales.
• Understands the importance hospitality and exceptional service plays in growing store sales.
• Captures Customer opportunities through introduction of product that is relevant and drives traffic proactively through intentional outreach to Customers.
• Passionate about building and cultivating personalized relationships with existing and new Customers in the community.
• Enthusiastic about selling and achieving goals both individually and in a team environment.
• Ability to connect effectively through verbal and written communication.
• Drives traffic into the store proactively using all available outreach mediums.
• Actively engages and listens to Customers needs and wants, recording appropriate details/attributes/notes within their profile that is relevant and timely.
• Maximizes productivity and captures customer opportunities through introduction of relevant product offerings/looks.
• Actively participates in store and community events that promote the Ann Brand.
• Embraces fashion, understands current market trends, and can articulate and share them using Brand interpretations in every Customer interaction. Represents the Brand by adhering to Brand's dress code guidelines.

ADDITIONAL RESPONSIBILITIES

• Supports the business strategy and adjusts tactics as necessary to effectively reach goals.
• Supports maintaining current visual Brand standards.
• Completes daily tasks to ensure store runs smoothly and meets all Brand standards and guidelines.
• Assists with New Hire onboarding and ongoing Associate training.
• Works collaboratively with internal partners to accomplish assigned tasks.
• Reports to work as scheduled; records time worked accurately by using Brand's Time and Attendance system; remains flexible to the needs of the business.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• May be provided keys to the store to prepare for Customer appointments, complete actions related to providing exceptional Customer service.
• Additional responsibilities as assigned by Store, District, or Regional Leaders.

POSITION REQUIREMENTS

• Sales experience preferred with a demonstrated ability to meet or exceed performance expectations and goals.
• Ability to organize and prioritize assignments meeting deadlines with minimal supervision.
• Knowledge of visual standards and techniques, and ability to implement and maintain within Brand's guidelines.
• Communicates effectively with Customers, Managers, Store Associates and Peers.
• Contribute to team commitment and a positive, inclusive environment.
• Take initiative on a timely/urgent basis.
• Must be technology proficient and able to operate the Point of Sale (POS) System.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts. Minimum availability 20 hours per week.
• Ability to maneuver around Salesfloor, stockroom, office, lift 30 lbs., and retrieve and stock merchandise with or without a reasonable accommodation