Ambassador of Hospitality

Chick-fil-A, Inc. was founded by S. Truett Cathy in 1946. We have grown to become the largest quick-service chicken restaurant chain in the United States, with the highest same-store sales. Our company culture emphasizes second-mile service, operational excellence, and creating emotional connections.

• Welcome and greet guests with a smile, taking orders and preparing food and drinks to the highest standards.
• Maintain a clean and safe environment, adhering to health and sanitation guidelines at all times.
• Show a commitment to Second Mile Service, Operational Excellence, and Creating Emotional Connections by consistently delivering excellent results and exceeding customer expectations.

1. Read, understand, and comply with all aspects of the Team Member Handbook.
2. Understand and embody the principles of Second Mile Service, Operational Excellence, and Creating Emotional Connections.
3. Protect the customer experience by ensuring packaging, food presentation, and quality meet the highest standards.
4. Handle customer issues promptly and professionally, playing a positive role in customer recovery.
5. Arrive on time, display a great attitude, and work hard throughout each shift.
6. Continuously improve your performance by finding ways to do your job better and faster.
7. E nsure your appearance meets the requirements outlined in the Handbook.
8. Be a team player, demonstrating good stewardship and a sense of ownership for the business.